Terms & Terms & Conditions

1. General Introduction

Welcome to Ubajee's Terms & Conditions. This document serves as a legally binding agreement between you and the Ubajee platform. By using our website, you confirm that you have read, understood, and agreed to these terms in full.

Transparency is at the core of what Ubajee does. We've written these terms in plain, straightforward language so any member in Bangladesh can easily understand them. If anything is unclear, our 24/7 support team is always here to help.

Ubajee reserves the right to update these Terms & Conditions at any time. Any changes will be notified on the platform along with the effective date of the new terms. We recommend reviewing this page regularly.

2. Eligibility & Registration

The following requirements must be met to open an account at Ubajee:

• You must be at least 18 years of age.
• Accurate and complete information must be provided at the time of registration.
• Each person may hold only one account.
• Registration is not permitted if online gaming is prohibited by law in your jurisdiction.
• Members are responsible for keeping their account information up to date at all times.

If any information provided at registration is found to be inaccurate or false, Ubajee reserves the right to suspend or close the account and forfeit all balances at any time.

3. Account Verification (KYC)

Ubajee complies with international financial regulations and conducts Know Your Customer (KYC) procedures. Identity verification is mandatory before making a withdrawal or when transactions exceed a specified amount.

Documents Required for Verification

• National ID card (NID) or passport photo.
• Proof of current address (utility bill or bank statement).
• Proof of payment method ownership (where applicable).

Verification is typically completed within 24–72 hours of document submission. Withdrawals may be temporarily on hold during the verification process, but you can continue playing.

4. Deposits & Payments

Ubajee accepts deposits in BDT via various payment methods including bKash, Nagad, and Rocket. Deposits are typically credited to your account instantly.

• The minimum deposit amount varies depending on the payment method used.
• All deposits must be made from your own account.
• Deposits made through third parties are strictly prohibited.
• Members can also set their own deposit limits through the responsible gaming tools.

5. Withdrawal Policy

Account verification must be completed and all bonus-related conditions must be met before a withdrawal can be processed. Ubajee processes withdrawal requests within a maximum of 3 business days, though most are handled sooner.

6. Bonus & Promotion Terms

Each bonus offer at Ubajee comes with its own specific terms. We strongly recommend reading the conditions of any offer carefully before accepting it.

General Bonus Rules

• Bonuses are available to eligible members only, and the same offer cannot be claimed more than once.
• Bonus balances cannot be withdrawn until the applicable wagering requirements have been met.
• Not all games are available for bonus play — specific game restrictions may apply.
• Once a bonus expires, the bonus balance will be automatically forfeited.
• Accounts found to have engaged in bonus abuse may be suspended or permanently closed.

7. Prohibited Activities

The following activities are strictly prohibited at Ubajee. Violations may result in immediate account closure and forfeiture of all balances:

• Operating multiple accounts.
• Registering or completing verification using false information.
• Bonus abuse.
• Collusion or improper coordination with other players.
• Exploiting any technical errors or glitches.
• Using the platform for money laundering or any other unlawful purpose.
• Use of automated bots or software.

8. Account Closure & Suspension

Ubajee reserves the right to suspend or close any account at any time, for any reason, without prior notice — particularly where prohibited activity is suspected or these terms have been violated.

Members may also close their account at any time at their own discretion. In that case, please contact Support to withdraw any remaining balance.

9. Limitation of Liability

Ubajee is not liable for any winnings or losses arising from gameplay. The platform is intended for entertainment purposes and all game outcomes are entirely RNG-based.

• Ubajee reserves the right to void any transactions resulting from technical errors.
• Ubajee is not responsible for losses caused by internet disconnections.
• In the event of an error by a third-party game provider, that provider's applicable policy will apply.

10. Responsible Gaming

Ubajee believes gaming should be a source of fun, not stress or harm. That's why our platform includes a range of responsible gaming tools:

• Daily, weekly, and monthly deposit limits.
• Session time limit.
• Reality check reminder.
• Temporary and permanent self-exclusion.

If you feel gaming is becoming a problem, please visit our Responsible Gaming page or contact our support team.

11. Dispute Resolution

If you have a complaint, please contact our support team in the first instance. Ubajee is committed to resolving all member complaints honestly and promptly.

If a dispute cannot be resolved through Support, it may be escalated to the relevant regulatory authority. In all disputes, Ubajee's decision shall be considered final unless overturned by a third party.

12. Applicable Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Ubajee's licensing jurisdiction. As a member, you acknowledge that it is your responsibility to verify whether online gaming is legal in your area.